Engineering Team
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Activity overview
Latest activity by Engineering Team-
Engineering Team created an article,
HubOS Integration Codes
To be able to send a order to your HubOS housekeeping service software the following codes need to be inputted into the Tapendium CMS Tapendium Code Format for HubOS is HUB-<job id> HUB-<job id>-de...
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Engineering Team created an article,
HotSOS Errors
This article contains a list of errors that might appear for customers with a HotSOS integration, as well as a simple description of what they mean. Error Name Error Code Description Request...
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Engineering Team created an article,
Testing a Guest Services Housekeeping Integrated Job
Testing a new guest service Testing an existing guest service Testing a new guest service To test an new guest service integrated job your need to use a room tablet, not a spare or admin ...
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Engineering Team created an article,
How to Edit an Integrated Job
To edit an integrated job first find the item in Categories under Guest Services and click the pencil next to the item you need to edit. In edit item screen 'Send to Integration Service' should...
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Engineering Team created an article,
How to Add a New Integrated Housekeeping Job
To add a new integrated job you first need to create the guest service item. When setting up an item that you want to integrate there can only be button only requests We recommend adding descript...
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Engineering Team created an article,
Housekeeping Integration - What does it do?
A standard integration to housekeeping does the following:- Guest places a housekeeping request on tablet Tablet sends request to Tapendium order viewer Request is translated to a code and sends...
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Engineering Team created an article,
Recommended Items
To help up sell items in room service we suggested adding recommend items, for example drinks, sides and/or desserts to your room service items. Log into the admin portal Under the room serv...
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Engineering Team created an article,
How to Send Content Sync to Tablets
Please note only users have an Admin role can do this. This provides a dashboard view of the status of all Tapendium tablets. Logon toadmin portal. Make sure MANAGE is selected at the top of the s...
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Engineering Team created an article,
How to Set the Automatic Date & Time
To update the automatic date & time setting on a Tapendium Knox tablet it first needs to be unsealed. From this screen hold down the power button Then this will appear and the hit the orange ProK...
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Engineering Team created an article,
Troubleshooting Room Service
There are two errors that can occur when a guest is placing a rom service order. NO POST When a guest is flagged as a No Post they do not have the ability to order through the Tapendium Room S...