Troubleshooting Devices

• Re-assigning a spare device using the Admin portal
• Re-assigning a spare device using the Tapendium App

Re-assigning a spare device using the Admin portal

The need to assign a spare device to a room most commonly occurs when you have a faulty device in a particular location. Please consider the following points below when doing this activity.

• Only one device can be assigned to a location at a time.

• If the device is online, you can complete the process either on the device or using Admin Portal.

• If the device is offline, you need to complete the process using the Admin Portal.

Step 1: Go to Site Admin → Device Management → Device Status.

Step 2: Access the ‘edit device’ window to re-assign.

• If the device is faulty , make it inactive.

• Assign to a spare room for testing.

Re-assigning a spare device using the Tapendium App

The need to assign a spare device to a room most commonly occurs when you have a faulty device in a particular location. Please consider the following points below when doing this activity.

• Only one device can be assigned to a location at a time.

• If the device is online, you can complete the process either on the device or using Admin Portal.

• If the device is offline, you need to complete the process using the Admin Portal.

Step 1: Access Device Settings

To access device settings please refer Device Management on Tablets

Step 2: Access the Device window

On the tablet access the ‘Assign Device’ window as shown.

Clicking on the Assign Room will bring up a list of all spare rooms. Selecting any of the spare rooms will allocate the device to the particular spare room.