This article contains a list of POS errors that might appear for customers with Simphony/Micros integration, as well as a simple description of what they mean.
| Error Name | Error Code | Description and Resolution |
| Operation Timeout | Failed (handleAxiosError -> Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"The operation timed out.","error":"timeout"}]}) | Failed or successful response has not been received back from Simphony/Micros. Can be caused by inability of POS to print check due to printer offline. For cause please investigate to confirm all printers online and able to print. If further investigation is needed Oracle needs to investigate. |
| Check Number Not Valid | Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"POS threw an unexpected error.","error":"pos_failure","metadata":{"error_code":"InvalidCheckNumber","error_message":"Check number not valid."}}]} |
This is due to the number of open checks. Simphony/Micros have a limit per room and per Simphony/Micros. Unconfirmed limits are 99 open check per rooms and 450 open checks for hotel. Please note these limits were provided by a hotel not by Oracle. To resolve checks need to be closed on the room or overall by the hotel.
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| Menu Item <PLU> is not a condiment | Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"POS threw an unexpected error.","error":"pos_failure","metadata":{"error_code":"UnknownExceptionCode","error_message":"Menu item <PLU> is not a condiment"}}]} |
An incorrect PLU has been provided or the PLU is incorrectly flagged in Simphony Micros. User must investigate PLU to confirm if it has been correctly set up. This can occur when a Option in Tapendium has been incorrectly set up as an item in Simphony/Micros |
| Ticket or Related Item does not exist | Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"Ticket or related item does not exist.","error":"reference_not_found","fields":["$.items[0].modifiers[0].modifier"]},{"description":"Ticket or related item does not exist.","error":"reference_not_found","fields":["$.items[1].modifiers[0].modifier"]}]} |
The PLU does not exist in the menu that Tapendium has access to. This could be because you have updated/created the item/option but the menu has not been refreshed by the Tapendium Agent (Omnivore). Most hotels need to wait 4 hours before the item/option can be tested. References after items and modifiers etc identify which PLU is impacted. When counting the first item/option you count is item/option 0, the second is 1, etc |
| Menu item does not exist | Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"Menu item does not exist.","error":"reference_not_found","fields":["$.items[2].menu_item"]},{"description":"Menu item does not exist.","error":"reference_not_found","fields":["$.items[3].menu_item"]}]} |
The PLU does not exist in the menu that Tapendium has access to. This could be because you have updated/created the item/option but the menu has not been refreshed by the Tapendium Agent (Omnivore). Most hotels need to wait 4 hours before the item/option can be tested. References after items and modifiers etc identify which PLU is impacted. When counting the first item/option you count is item/option 0, the second is 1, etc |
| Menu Item - has too few items | Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"POS threw an unexpected error.","error":"pos_failure","metadata":{"error_code":"UnknownExceptionCode","error_message":"MenuItem with definition id <internal ID> has too few items. Available count is 0 while ordered count is 1"}}]} |
Item ordered by guests is out of stock in Simphony/Micros. Either the item needs to be made inactive in Tapendium or Active in Simphony/Micros |
| Table does not exist | Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"Table does not exist.","error":"reference_not_found","fields":["$.table"]}]} |
Room does not have a table number set up in Simphony/Micros to allow charging PMS ID = Table Number (without leading 0 if evident in PMS ID) A table number needs to be added to Simphony/Micros for the affected room. |
| Server error | Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"Server error","error":"server_error"}]} |
This is due to Simphony/Micros Transaction Services outage. Simphony/Micros transaction services should be checked and restarted. |
| POS API: Menu item out of order | Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"POS threw an unexpected error.","error":"pos_failure","metadata":{"error_code":"MenuItemOutOfOrder","error_message":"POS API: Menu item: <PLU> out of order [[MiNum=<PLU>]]"}}]} |
Item ordered by guests is out of stock in Simphony/Micros. Either the item needs to be made inactive in Tapendium or Active in Simphony/Micros |
| Cannot be ordered : Out of Menu Item | Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"POS threw an unexpected error.","error":"pos_failure","metadata":{"error_code":"UnhandledException","error_message":"Cannot be ordered : Out of Menu Item ID <PLU>"}}]}) |
Item or one of it's components ordered by guests is out of stock in Simphony/Micros. Either the item needs to be made inactive in Tapendium or Active in Simphony/Micros |
| Location <code> not available - agent offline","error":"agent_offline |
Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"Location <code> not available - agent offline","error":"agent_offline"}]} |
The Omnivore Agent is offline or has been deleted or the machine the agent is on does not have a timezone set |
| Failed (Cannot read property 'replace' of undefined) | Failed (Cannot read property 'replace' of undefined) |
This means one of the items or options does not have a POS ID in the Tapendium CMS. Please identify the correct item or option and input the correct POS ID |
| could not find master with object Number | Failed (handleAxiosError -> Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"POS threw an unexpected error.","error":"pos_failure","metadata":{"error_code":"UnhandledException","error_message":"Create menu item exception: could not find master with object Number <plu> "}}]}) |
This means TS and Caps server is out of alignment with Micros. Please bounce Caps server to resolve. |
| POS Failure Error | Failed (handleAxiosError -> Error encountered at sendTicket to Omnivore Axios error -> response -> body {"errors":[{"description":"got TS error code UnhandledException","error":"pos_failure"}]}) |
Error occurs when POS is configured to only allow a single open cheque. Solution is to configure this settings to allow multiple open cheques. |
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