Guest Services Items – Tapendium

How do I set up different types of Guest Service requests?
How do I process a Guest Services Order?

How do I create Guest Services Items?

‘Guest Service - Items’ are assigned to ‘Guest Services - Categories’.

It is best to create the new Item from the Categories view in the Admin Portal, so it is assigned to the correct Category immediately.

There is a number of options for setting up the Item.

Option 1: Add new Item from Guest Service Category

Step 1: In the ‘Guest Service - Category’, choose a category you wish to add your item into
and click Add Item.

Step 2: Search and choose an existing item to add, or click Add New Item.

Notes: It is best practice to add the new Guest Services - Items from the Guest Services - Categories view this way, so it is immediately assigned to the Category and will be visible on the tablet screens.

If you add the new Item from the Guest Services - Categories view, it is also easier to deactivate and reactivate the item.

Option 2: Add new Item from Guest Service Items

You may add a new item from the ‘Guest Services - Items’ view, but you will need to manually add it to the ‘Guest Services - Category’ afterwards.

Step 1: To add an existing or new item, click Add Items.

Step 2: Search and choose an existing item to add, or click Add New Item.

Add new Guest Service Items window

Example of a ‘Guest Service - Items’ window

Title	Description
Name	The name of the Guest Services.
Status	Whether Active or Inactive.
Type	The style of the type of request. For more on the Request style options see How do I set up different types of Guest Service requests?
Time Label	The description of a choice of time button. E.g: ‘When would you like your car?’
Text Entry Label	The description of a text entry field. E.g: ‘Enter your ticket number’
Button	The name of the button. Test in this box will appear on the button
Text Entry	Text entered here will appear as simply a line of text. It is useful to give instructions to the user. E.g ‘Please dial 9 on your phone’
Select Group	Select a group to target.
Description	It is useful to give the guest a clear description of what will happen upon request . E.g ‘Upon request we will deliver two towels’
Start and End Date	Set a start and end date if required.
Send External Notification	You can set notifications for new Guest Services orders to be send to SMS or email. This is useful if managers need to be alerted to guest requests but are not at their desk. For more information on how to set these up see How do I set up external notifications in Guest Services?

How do I set up different types of Guest Service requests?

There are a number of different types of Guest Service Request styles you can set up. For more information on adding a new ‘Guest Service - Items’ see How do I create a Guest Services Item?

Button Only Request Style

This style is a simple button with text. The request is sent to Orders in the Tapendium Solution which can be viewed and processed in the Order Viewer. For viewing and processing, Guest Services orders see Order Management and Processing a Guest Services Order.

Text Only Request Style

The Text Only style is a description of the request and a text box for the user to enter information.

Time Only Request Style

The Time Only Request style has no text entry field. The user can only select a time (either Now or Later) and press the Request button.

Text Entry Request Style

The Text Entry Request style is simply a line of informational text, with no actionable buttons.

Text Time Request Style

The Test Time Request style has a text field for users to add information, as well as time selection buttons.

How do I process a Guest Services Order?

Processing Guest Services orders is very similar to processing Room Service Orders.

See the article in the Order Management section of the Help & Resource Centre for how to process Guest Services orders: Processing a Guest Services Order