HotSOS Errors – Tapendium

This article contains a list of errors that might appear for customers with a HotSOS integration, as well as a simple description of what they mean.

Error Name	Error Code	Description
Request Failed with Status Code 400	Error encountered at postPayloadToHotsos Request failed with status code 400	This is a HotSOS error message. You would need to investigate the error with HotSOS.
Request Failed with Status Code 401	Error encountered at postPayloadToHotsos Request failed with status code 401	This is a HotSOS error message. You would need to investigate the error with HotSOS.
Duplicate Limit Exceeded	handleAxiosError -> Error encountered at postPayloadToHotsos Axios error -> response -> body "<Fault xmlns=\"http://schemas.microsoft.com/ws/2005/05/envelope/none\"><Code><Value>DUPLICATE_LIMIT_EXCEEDED</Value></Code><Reason><Text xml:lang=\"en-US\">Too many duplicates of this service order, max allowed = 1, found at least 1</Text></Reason><Detail><apiFault xmlns=\"urn:fault.api.m-tech.com\" xmlns:i=\"http://www.w3.org/2001/XMLSchema-instance\"><code>DUPLICATE_LIMIT_EXCEEDED</code><message>Too many duplicates of this service order, max allowed = 1, found at least 1</message></apiFault></Detail></Fault>"	This occurs when a guest makes a request/job and the room already has a request/job of that type open and that job is not allowed to be requested 2 or more times. In HotSOS you can choose to make a request/job able to be repeat selected or not. To resolve this we would recommend ensuring that the description of the item provides any detail the guest may want. For example if it's for towels tell them how many to do. You may also need to change your settings for this job in HotSOS to allow repeat requests.
Object Not Found	handleAxiosError -> Error encountered at postPayloadToHotsos Axios error -> response -> body "<Fault xmlns=\"http://schemas.microsoft.com/ws/2005/05/envelope/none\"><Code><Value>OBJECT_NOT_FOUND</Value></Code><Reason><Text xml:lang=\"en-US\">Room not found. Specify a valid ID, RoomNumber, or Name</Text></Reason><Detail><apiFault xmlns=\"urn:fault.api.m-tech.com\" xmlns:i=\"http://www.w3.org/2001/XMLSchema-instance\"><code>OBJECT_NOT_FOUND</code><message>Room not found. Specify a valid ID, RoomNumber, or Name</message></apiFault></Detail></Fault>"	This error occurs when the tablet used is not a guest room device. This usually happens when someone is testing or a tablet has been swapped and has not been properly allocated to a different room.
Unexpected Error	handleAxiosError -> Error encountered at postPayloadToHotsos Axios error -> response -> body "<Fault xmlns=\"http://schemas.microsoft.com/ws/2005/05/envelope/none\"><Code><Value>UNEXPECTED_ERROR</Value></Code><Reason><Text xml:lang=\"en-US\">Unexpected Error</Text></Reason><Detail><apiFault xmlns=\"urn:fault.api.m-tech.com\" xmlns:i=\"http://www.w3.org/2001/XMLSchema-instance\"><code>UNEXPECTED_ERROR</code><message>Unexpected Error</message></apiFault></Detail></Fault>"	This is a HotSOS error message. You would need to investigate the error with HotSOS.
General Error	handleAxiosError -> Error encountered at sendFailedOrderNotification Axios error -> response -> body {"error":{"code":"GENERAL_ERROR","description":"Account AC032fd2634a3b4779019b63939390723a is inactive"}}	This is a HotSOS error message. You would need to investigate the error with HotSOS.
	Failed ({"message":"handleAxiosError -> Error encountered at postPayloadToHotsos\nsocket hang up"})	unknown as of 171122