Rejecting Orders

How do I reject Order? 

Applicable to both In-Room Dining and Guest Service Orders. 

APPLICABLE ROLE: Hotel Admin/FNB Admin/GS Admin

Step 1: Navigate to Order Viewer browser, click OPEN to the selected order

Step 2: The order window will appear and click Reject 

Step 3: A new section will appear for the user to select the Cancellation reason (required*) and to add comments if needed. Then click the Reject button again 

Cancellation - Duplicate: The same order has been duplicated.

Cancellation - Reject: The order is rejected.

Step 4: Once the order is rejected, the status of the order should appear as Cancelled