This article contains a list of POS errors that might appear for customers with a Kounta Lightspeed integration, as well as a simple description of what they mean.
Please note - the price of an item in Tapendium is the price that Kounta LightSpeed will charge for the item. It will override the existing price in the system. For modifiers the price is the price set in Kounta LightSpeed and cannot be overridden by Tapendium. If there is a price discrepancy the balance of the amount owing may be impacted. If the balance is a negative amount. This means that 1 or more of the modifiers in the order are charged more in Tapendium than Kounta LightSpeed. If the balance amount if positive this means that 1 or more of the modifiers are charged less in Tapendium than Kounta LightSpeed.
| Error Name | Error Code | Description |
| Modifier in Tapendium is charging less than Modifier in Kounta Lightspeed |
handleAxiosError -> Error encountered at postPayloadToKounta Axios error -> response -> body {"error":"bad_request","error_description":"Pass-thru-printing order with PENDING status must be fully paid with payments. Balance is '$<number>'"} |
This means that 1 or more modifiers in the order has a higher price in Kounta Lightspeed than in Tapendium. Kouna Lightspeed and Tapendium prices would need to be compared to determine where the price discrepancy is. Once this is identified the correct system should be updated This should not occur if the PLU test is done after a modifier is created or edited. |
| Product ID is incorrect |
handleAxiosError -> Error encountered at postPayloadToKounta Axios error -> response -> body {"error":"bad_request","error_description":"You don't have a product with that ID. (product_id: <number>)"} |
This means there is an item or modifier with a Product ID assigned in Tapendium that does not exist in Kounta Lightspeed. The number provided in the error is the product ID that Kounta has advised does not exist. The item would need to be identified to confirm it's correct product ID. This then needs to be added into the Tapendium CMS. The item would then need to be PLU tested. This should not occur if the PLU test is done after a modifier or item is created or edited. |
| Register is Offline |
handleAxiosError -> Error encountered at postPayloadToKounta Axios error -> response -> body {"error":"403","error_description":"Default Pass-thru register <register details> is offline."} |
This means the register is offline. The site would need to investigate the register issue. |
| Pass Thru Printing Not Enabled |
handleAxiosError -> Error encountered at postPayloadToKounta Axios error -> response -> body {"error":"403","error_description":"Addon Pass Thru Printing is not enabled."} |
Pass Thru Printing is required for the integration to work. This must be enabled in your Kounta Backend>Features |
| Lightspeed Error |
handleAxiosError -> Error encountered at postPayloadToKounta Axios error -> response -> body {"error":"internal_server_error","error_message":"An internal error has occurred. Please contact Lightspeed support."} |
This is a LightSpeed Kounta error message. You would need to investigate the error with Kounta. |
| Product Not Available At Site |
Failed (handleAxiosError -> Error encountered at postPayloadToKounta Axios error -> response -> body {"error":"bad_request","error_description":"Product #14359786 is not available at that site."}) |
This is where the item ordered is not in a menu that should be available to room service. If the item should be available then the restaurant will need to make changes to the item in Kounta. If it's not to be available the item should be removed from the Tapendium Menu |
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