This article contains a list of POS errors that might appear for customers with Infrasys integration, as well as a simple description of what they mean.
| Error Name | Error Code | Description |
| Local Server is disconnected from the HQ / MQ Service. Please check the connection | Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"error","message":"Local Server is disconnected from the HQ / MQ Service. Please check the connection."} | This is an error with the Infrasys system. Please contact Infrasys for investigation. |
| Fail to build connection | Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32049 Fail to build connection"} | This is an error with the Infrasys system. Please contact Infrasys for investigation. |
| Invalid business day | Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : Invalid business day"} | This is an error with the Infrasys system. Please contact Infrasys for investigation. |
| Local server configuration error, please check the Local RabbitMQ connection | Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : Local server configuration error, please check the Local RabbitMQ connection"} | This is an error with the Infrasys system. Please contact Infrasys for investigation. |
| No charges to post. | Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32049 No charges to post."} | Item has a $0 charge and is therefore not allowed to post. Infrasys advise can have $0 items however it appears it will not allow as room charging is in effect as part of the integration. For further advice please contact Infrasys. |
| Local Server Connection Timeout | Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"error","message":"Local Server Connection Timeout"} | This is an error with the Infrasys system. Please contact Infrasys for investigation. |
| Table is locked by station IRD | Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32244 Table is locked by station IRD"} | This is an error with the Infrasys system. Please contact Infrasys for investigation. |
| Connection is occupied - reject new connection from POS | Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32049 Connection is occupied - reject new connection from POS"} | This is an error with the Infrasys system. Please contact Infrasys for investigation. |
| Fail to save payments | Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32220 Fail to save payments"} | This is an error with the Infrasys system. Please contact Infrasys for investigation. |
| Invalid account | Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32049 Invalid account."} | This usually occurs as PMS ID sent to identify, is not recognised by Opera to allow Infrasys to charge to account such as a "no post" guest. Please check the guest and follow processes for where guest cannot charge to room. |
| Item cannot be found | Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32035 Item cannot be found"} Can also be Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32024 Item cannot be found","item_codes":["0000500-0508003-3702003"]} | A PLU provided in the order is not found in Infrasys. This generally means that the PLU added to the item/option is incorrect as it's not in Infrasys. Please check the item/option PLU in Infrasys and update in the Tapendium admin portal. |
Service Charge Fee fails integration | Failed (handleAxiosError -> Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32298 invalid_open_price","item_codes":["HC4B00490900008"]}) |
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