Infrasys - Failed Order Reason Codes

This article contains a list of POS errors that might appear for customers with Infrasys integration, as well as a simple description of what they mean.

Error Name	Error Code	Description
Local Server is disconnected from the HQ / MQ Service. Please check the connection	Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"error","message":"Local Server is disconnected from the HQ / MQ Service. Please check the connection."}	This is an error with the Infrasys system. Please contact Infrasys for investigation.
Fail to build connection	Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32049 Fail to build connection"}	This is an error with the Infrasys system. Please contact Infrasys for investigation.
Invalid business day	Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : Invalid business day"}	This is an error with the Infrasys system. Please contact Infrasys for investigation.
Local server configuration error, please check the Local RabbitMQ connection	Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : Local server configuration error, please check the Local RabbitMQ connection"}	This is an error with the Infrasys system. Please contact Infrasys for investigation.
No charges to post.	Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32049 No charges to post."}	Item has a $0 charge and is therefore not allowed to post. Infrasys advise can have $0 items however it appears it will not allow as room charging is in effect as part of the integration. For further advice please contact Infrasys.
Local Server Connection Timeout	Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"error","message":"Local Server Connection Timeout"}	This is an error with the Infrasys system. Please contact Infrasys for investigation.
Table is locked by station IRD	Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32244 Table is locked by station IRD"}	This is an error with the Infrasys system. Please contact Infrasys for investigation.
Connection is occupied - reject new connection from POS	Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32049 Connection is occupied - reject new connection from POS"}	This is an error with the Infrasys system. Please contact Infrasys for investigation.
Fail to save payments	Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32220 Fail to save payments"}	This is an error with the Infrasys system. Please contact Infrasys for investigation.
Invalid account	Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32049 Invalid account."}	This usually occurs as PMS ID sent to identify, is not recognised by Opera to allow Infrasys to charge to account such as a "no post" guest. Please check the guest and follow processes for where guest cannot charge to room.
Item cannot be found	Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32035 Item cannot be found"} Can also be Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32024 Item cannot be found","item_codes":["0000500-0508003-3702003"]}	A PLU provided in the order is not found in Infrasys. This generally means that the PLU added to the item/option is incorrect as it's not in Infrasys. Please check the item/option PLU in Infrasys and update in the Tapendium admin portal.
Service Charge Fee fails integration	Failed (handleAxiosError -> Error encountered at sendCheck to Infrasys Axios error -> response -> body {"status":"fail","message":"Error returned from POS : -32298 invalid_open_price","item_codes":["HC4B00490900008"]})